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  1. General information

The use of the web pages and services provided to the visitor / user, by the website www.monterno.gr, presupposes your unconditional agreement with the following terms of use, which apply to the entire content of this website. Therefore, the visitor / user must read these terms carefully before using the services of the website and if he does not agree, he must not use the services and its content. The visitor / user is kindly requested to check the content of the terms of use for possible changes. The continued use of the monterno.gr website even after any changes, means the unconditional acceptance of these terms by the visitor / user.

Monterno Patisseries are committed to protecting the Personal Data that is disclosed to them, from any source and if they come from [e.g. via mail, fax, business cards, tax forms, company website, databases, etc.], always in accordance with Law 2472/1997 on Personal Data Protection, as amended and in force, as well as in accordance with the European Regulation No. 679/2016 on Data Protection.

The personal data that the company usually receives are contact details, identification data, location data and financial information, eg: name, telephone, mail, address, customers and VAT number, the Tax Office when it comes to sole proprietorships.

The company ensures the legal and appropriate process of protection and confidentiality of Personal Data that it receives, among other things, to prevent any unauthorized access to this data, as well as the equipment used for their processing or archiving.

For the purpose of this policy, the term “data subjects” includes all natural persons whose Personal Data we hold (the data subject is the person associated with the term “Personal Data”).


  1. Personal information collected by this site and why we collect it

This site collects and uses personal information for the following reasons:

2.1 Placing Orders


Uses the information you provide to us during the electronic submission of your orders in order to contact you regarding (i) the delivery of your order, (ii) to confirm and identify the customer in any necessary case, (iii) to we suggest new or alternative products offered, (iv) make special offers.

Each order involves the collection of personal information, for the delivery or reservation of your order. Also, by using a credit card for the invoicing required by the authentication documents for the first and only time in all circumstances. Any documentation and document certifying and declaring the identity of the customer remains strictly confidential and is checked only by the responsible department. Please note that, under certain conditions permitted or required by law or by court order, the use and disclosure of your personal data, collected online, is possible without your prior consent (for example in the case of a decision) .


2.2 Website Traffic monitoring

The site uses Google Analytics (GA) and Facebook Pixel to track the activity of its visitors / users. We use this data to determine the number of people who use our site, to better understand how they find and use our web pages and to see their progress within the site.

Although GA records data such as your geographical location, your device, your web browser and your operating system, none of this information is made personally known to us. GA also records your computer’s IP address, which could be used to identify you, but Google does not give us access to it. Google is a third party data processor.

GA uses cookies, details of which can be found in the Google Developer Guides. Disabling cookies in your browser will prevent GA from tracking any part of your visit to pages within this website.

We use the information stored by the Cookies only for the purposes of identification, data collection in Google Analytics and Facebook Pixel, display of personalized ads or repetitive Ad Marketing, on the platforms and partners of Google & Facebook.

You can control and / or delete cookies according to your wishes. Details can be found here: aboutcookies.org. You can delete all cookies that are already on your computer, as well as configure most browsers to prevent the installation of cookies. However, in this case, you may need to adjust some preferences yourself each time you visit a site, and some services may also not work.

2.3 Contact forms and email links

If you choose to contact us using the contact form or email link, none of the data you provide will be stored on this site or transferred or processed by any third party data processing provider. Instead, this data will be emailed to us via the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by a security protocol, which means that e-mail content is encrypted before being sent over the Internet. Email content is decrypted from our local computers and devices.

2.4 Electronic newsletter

If you choose to subscribe to our newsletter, the email address you submit to us will be forwarded to the Mailchimp platform, which provides us with marketing services for our email. Mailchimp is a third party data processing provider. The email address you submit will not be stored in the in-site database or in any of our computer systems.

Your email address will remain in the Mailchimp Database as long as we continue to use the Mailchimp Services or until you explicitly request its removal from the list. You can do this using the unsubscribe link at the bottom of all the newsletters we send you. As long as your email address remains in the Mailchimp database, you will receive periodic email updates from us.

  1. How we manage your personal data

At monterno.gr we put the protection of your personal data in the highest priority and we comply with the European General Regulation for Data Protection (GDPR).

We have taken the technical measures that ensure the protection of personal data during their transmission, management and storage, but the nature of the internet is such that nothing can guarantee absolute protection. For this reason, you can also contact us through alternative means (eg telephone).

  1. What are your rights regarding your personal data

You can, at any time, apply for:

  • Access to your data
  • The review of your personal information that we hold
  • Correcting incorrect / inaccurate information and completing incomplete information
  • Deleting (forgetting) your personal data or restricting their processing
  • Limiting the processing of your data
  • The portability of your data

You may request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You may also request that we delete the personal information we hold about you. This does not include data that we are required to keep for administrative, legal or security reasons.

To request the exported file of your personal data or the deletion of your personal data, you can contact using the contact form that you will find on the Contact page.

  1. About the server of this site

All web traffic (file transfer) between this site and your browser is encrypted and transferred over the HTTPS protocol.

  1. Our third party data processors

We use a number of third parties to process personal data about us. Both (2) of these entities are headquartered in the US and comply with the transnational agreement known as the EU-U.S Privacy Shield.

Google (Privacy Policy)

Facebook Pixel (Privacy Policy)

  1. Data breaches

We will report any illegal breach of this website or any third party data processing database to anyone and anyone directly concerned as well as to the authorities within 72 hours of the breach, provided that the personal data stored has profoundly been stolen.

  1. Changes to our privacy policy

This privacy policy may change from time to time depending on legislation or industry developments. We will not explicitly inform our customers or visitors / users of our website about these changes. Instead, we encourage you to periodically check this page for policy changes.